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Frequently Asked Questions

GENERAL

Is OptaZoom a buying group?

 

OptaZoom is a business to business e-commerce platform for eye-care professionals. With an OptaZoom user account, you can access and order from a multitude of vendors at one time. There is no monthly fee to utilize the OptaZoom platform. 

Can I find this selection anywhere else?

 

With having access to nearly 40,000 different items, we are currently the largest and easiest platform for ECPs to shop by. 

How much am I saving using OptaZoom?

 

The time saving aspect is our main value offering. Instead of calling many different companies or sourcing products from multiple websites and catalogs, with OptaZoom you can find products easily from many prominent suppliers all in one place. Our pricing is the same as going direct to the supplier with a few exceptions.  

SHIPPING

What shipping methods are available?

 

We make the price of shipping easy for you with 2 shipping methods. 

 

A flat shipping cost of $14.99  would include as many items as you want per supplier in an order. 

 

An expedited shipping cost of $79.99 would include as many items as you want per supplier in an order.

 

Do you ship internationally?

OptaZoom is currently available in the United States only. 

How long will it take to get my package?

With Flat Shipping, your package should arrive between 5-7 business days. 

With Expedited shipping, your package should arrive between 2-5 business days. 

Drops generally take 1-2 days for delivery while other items can take anywhere from 1-7 days depending on your location. 

Is there a separate cold shipping charge for pharmaceutical drops?

Cold pharmaceutical drops ship with no additional fee when combined with other items on OptaZoom.com. Our standard shipping options apply:

•⁠  ⁠Flat shipping: $14.99 (unlimited items per supplier)
•⁠  ⁠Expedited shipping: $79.99 (unlimited items per supplier)

No separate cold ship charge applies.

PAYMENT

What payment methods are accepted?

We accept Visa, Mastercard, American Express, Discover and PayPal. 

Is buying on-line safe?

 

On-line purchases are generally safe. Security measures have improved considerably since the early days of the Internet, where a lack of encryption and security regulations made Internet shopping risky. With OptaZoom's 128-bit encryption and protection, you can be rest assured a safe and buying experience and a platform exclusive for eye-care practitioners.

ORDER & RETURNS

How do I place an Order?

Step 1: Sign into your OptaZoom account.
 
Step 2: Search for a product using the main search bar or category dropdown navigation on OptaZoom.
 
Step 3: Review the item, and click Add to Cart.
 
Step 4: Click on the cart in the top right of the OptaZoom website.
 
Step 5: Click Checkout.
 
Step 6: Enter a shipping address or select one on file and click continue.
 
Step 7: Choose a payment method and click continue.
 
Step 8: Click Complete Order.

How can I cancel or change my order?

 

Orders can be canceled if they have not yet shipped. In the case your order has already been processed, it may not be eligible for a cancelation. However, you will still be able to claim a refund by making a free return.

Do I need an account to place an order?

In order to utilize the OptaZoom platform, you would need to be a confirmed eye-care practitioner and have an account with us. 

How do I track my order?

Simply go to your account dashboard. > Then go to “Order History” tab on the sidebar. > Locate the order you would like to track and confirm it is marked as shipped. > As soon as you locate your order, click on “Order Details” on that order. > At the bottom of the “Shipping Address” column should have tracking number displayed. 

How can I return a product?

In your account dashboard, simply click on “Return Center” and that will take you to a composed email where you can outline the details of your order and reason for your return.

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