Return Policy

Cancellation Policy

Orders can be canceled if they have not yet shipped or entered the shipping stream. If your order has already been processed, it may not eligible for a cancelation. You will still be able to claim a refund by making a free return.

Return Policy

General Supplies and Pharmaceuticals: 90 Days

Most general supplies and pharmaceuticals can be returned within 90 days with proof of purchase, unless otherwise noted.

Ophthalmic Equipment and Furniture: 30 Days

The following items have a 30-day return window:

•⁠ ⁠Ophthalmic equipment (e.g., exam chairs, autoclaves)
•⁠ ⁠Furniture (e.g., reception area seating, exam room furniture)
•⁠ ⁠Large equipment (e.g., OCT scanners, auto-refractors)

Frame Deals: 1-Year Warranty

All frames purchased through OptaZoom's Frame Deals come with a 1-year warranty and a 100% satisfaction guarantee.

Special Order Items: 48 Hours

For special order items, including custom-ordered equipment, cloths, bags, cases and lens cleaners, please inspect and report any damages or defects within 48 hours of delivery.

Exceptions:

•⁠ ⁠Items with manufacturing defects or damage during shipping will be handled on a case-by-case basis.
•⁠ ⁠Returns may be declined if products show signs of misuse, damage, or tampering.
•⁠ ⁠Certain items, such as pharmaceuticals, may require additional documentation or authorization for return.

Extended Return Period for OptaZoom Credit Account Holders: 365 Days

If you made your purchase using an OptaZoom Credit Account, you have 365 days from the date of purchase to receive a full refund, unless otherwise noted.

Refunds:

Refunds will be issued in the original payment method.

Restocking Fee:

•⁠ ⁠No restocking fee
•⁠ ⁠Free returns
•⁠ ⁠Full refund of original purchase price

Repair Parts

Office & Surgical

Diagnostic Exam

Pharmaceuticals

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Lab & Dispensing Equipment

Chemistry

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